30-Day Return & Exchange Policy

Eligibility:

  • Customers have 30 days from the delivery date to initiate a return.
  • Items must be unused, in original packaging, and with tags attached. We cannot accept used or altered items.

Initiating a Return:

  • To begin your return process, contact our customer service at admin@zingapparel.com. Provide your order number and a valid reason for the return.
  • Our team will guide you through the return process and provide a return authorization.

Return Shipping:

  • Customers are responsible for return shipping costs.
  • If the return is due to an error on our part, we will cover the return shipping expenses.

Packaging:

  • Whenever possible, please return the item in its original packaging to ensure it reaches us in good condition.

Refunds

Processing Time:

  • Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 5-7 business days, depending on your bank or credit card provider.

Partial Refunds:

  • In some cases, partial refunds may be issued if the returned item is slightly used but still in good condition.

Refund Exceptions:

  • Items in the Final Sale category, promotional items, or gift cards are non-returnable and not eligible for refunds.

Exchanges

Eligibility for Exchanges:

  • Exchanges are allowed if the item meets our return eligibility criteria.
  • If you need a different size or style, you can exchange your item following the return process outlined above.

Shipping Costs for Exchanges:

  • Customers are responsible for both return shipping and reshipping costs for exchanges.
  • Once your return is processed, we will guide you on placing a new exchange order.

Additional Notes

Customer Support:

Our dedicated Zing Apparel support team is always here to help! If you have any questions or need assistance with a return or refund, please reach out to us via our Contact Page. We aim to respond within 1-2 business days.

Thank you for shopping with Zing Apparel! We appreciate your trust and are committed to providing an exceptional shopping experience.